• Rectangle Rectangle together as one our people and culture 2020–2022 Rectangle Rectangle Rectangle Rectangle Rectangle
    EPS
  •  
    Rectangle Culture of Caring OUR MISSION To deliver superior care that improves the quality of life of every patient, every day, setting the stand...
  •  
    Rectangle
    A word from our leadership Every day, I am lucky enough to hear stories of the incredible work of our Fresenius Medic...
    Culture of Caring
    our people and culture | 1
  • Rectangle
     
    Rectangle Rectangle Rectangle Rectangle Rectangle Rectangle
    ** Fresenius Medical Care employees must follow all policies and procedures. If you or your facility are considering ... 2 | Table of Contents
  • 6. Bettering Our World, Together 49 5. Together We’re a Force 41 4. Caring—the Core of What We Do, 33 the Heart of Who We Are 4. Caring—the Core of What We Do, 33 the Heart of Who We Are 3. Together We Lead, Together We Achieve 25 2. Teamwork & Togetherness 15 1. Commitment. Compassion. Values. 5 Rectangle
     
    Rectangle
     
     
    Rectangle Rectangle Rectangle Rectangle Rectangle Rectangle
    1. Commitment. Compassion. Values. 5 2. Teamwork & Togetherness 15 3. Together We Lead, Together We Achieve 25 4. Car... GraphicLine Table of Contents our people and culture | 3
  •  
    Handshake gesture in continuous line drawing style. Partnership and agreement sign black line sketch on white background. Vector illustration Polygon
    Rectangle
     
    Rectangle Rectangle 4 | commitment. compassion. values.
  •  
    Commitment. Compassion. Values.
    Handshake gesture in continuous line drawing style. Partnership and agreement sign black line sketch on white background. Vector illustration Polygon
    GraphicLine
     
    Chapter 1 our people and culture | 5
  • Rectangle GraphicLine
     
    6 | commitment. compassion. values.
  • Rectangle GraphicLine
    GraphicLine
    The Dream Team To be successful, most careers demand dedication and hard work. That’s true for our employees as well. And our team m... our people and culture | 7
  • Rectangle
     
    Rectangle As a Fresenius Kidney Care social worker, Linda Reedy witnesses the impact of chronic kidney disease on a daily basis... Linda Reedy, facility MSW II, Fresenius Kidney Care Rectangle Paying It Forward, and Forward Again
     
    8 | commitment. compassion. values.
  •  
    Rectangle
    Chris Mitchell, clinical educator, Fresenius Medical Care (left), and Lindsey Palmer, therapy specialist, Fresenius M... Lindsey Palmer and Chris Mitchell from the Critical Care team were asked to board the 1,000 bed U.S. Naval hospital s... Bringing the Fight to the Fight GraphicLine
     
    With many COVID 19 patients developing acute kidney injury secondary to multi organ failure and shock, continuous ren... our people and culture | 9
  • Polygon
     
    “My daughter, Leah Norton, is a patient care technician (PCT) at the Fresenius Kidney Care center in Quincy, Massach... Making Mom Proud Rectangle
    Polygon Polygon
    Polygon Polygon
    Andrea works so hard to make our patients feel like family. She looks for fun ways to engage them in their treatments...
    Leisa Norton wrote to us about her amazing daughter, Leah. This story is best told in Leisa’s own words.
     
    10 | commitment. compassion. values.
  • Polygon
     
    Helping Others Live Their Best Life
    Rectangle
    Andrea Morris, Fresenius Kidney Care dietitian, having some Halloween fun GraphicLine
    Polygon Polygon
    Polygon Polygon
    Andrea works so hard to make our patients feel like family. She looks for fun ways to engage them in their treatments...
    — Gretchen Kosegarten, Fresenius Kidney Care manager of social work services our people and culture | 11
  • Polygon
     
    Serving Up Support on Christmas Eve
     
    Rectangle Surprising the troops with a holiday meal For many who celebrate the holiday, Christmas Eve is spent at home, gathered with friends or family. Instead, during ... 12 | commitment. compassion. values.
  • Polygon
     
    GraphicLine Our Purpose: Creating a future worth living. For patients. Worldwide. Every day. Our Core Values guide us in our daily work as we strive to achieve our purpose together. Collaborative We team up. Proactive We get things done. Reliable We do what we say. Excellent We exceed expectations. our people and culture | 13
  •  
    Polygon Rectangle
     
    Rectangle Rectangle 14 | Teamwork & Togetherness
  • Polygon Polygon
    Polygon Polygon
     
    Teamwork & Togetherness
    Polygon
     
    Chapter 2 You helped save many lives, as surely as if you resuscitated them yourself. — Dr. Donald Landry, NewYork Presbyterian Hospital physician in chief, in response to the support provided to the hos... our people and culture | 15
  •  
    Face Shields for Frontline Workers** When COVID 19 hit New York City and hospitals were facing the nationwide shortage in personal protective equipment (P...
     
    Rectangle Mia Garbaccio, research biomedical engineer, Renal Research Institute “That’s not part of my job description” is not part of our vocabulary at Fresenius Medical Care. It’s not who we are... 16 | Teamwork & Togetherness
  • EPS
    When a patient did not arrive home after his nocturnal treatment, Registered Nurse Leia Atwood and nocturnal patient ... Polygon Heroes with Heart GraphicLine our people and culture | 17
  •  
    Providing Support Behind the Front Lines Everyone had to adapt to the challenges caused by COVID 19. That’s especially true for the Fresenius Kidney Care Fina... Rectangle Thanks, Fresenius Kidney Care Finance teams, for your nationwide support!
    GraphicLine Rectangle GraphicLine
    18 | Teamwork & Togetherness
  • Rectangle
    GraphicLine Rectangle GraphicLine
    GraphicLine our people and culture | 19
  •  
    Responding to the Call The Azura Vascular Care team in Puerto Rico has gone to great lengths to provide care for end stage renal disease pat...
    Polygon Polygon Polygon
    Polygon 20 | Teamwork & Togetherness
  •  
    GraphicLine
    EPS
    Polygon Polygon
    Polygon Polygon
    Getting Technology on Track When Ward Clerk/Licensed Practical Nurse Cindy Cappa Madore was having technology issues, Information Technology Tech...
    Polygon Polygon Polygon
    Polygon
    our people and culture | 21
  • Rectangle
     
    Sharing Acts of Kindness While our frontline workers stayed focused on patient care during the COVID 19 pandemic, the call from our non direct...
     
    Rectangle Avery S.
     
    Rectangle Max & Nina U. 22 | Teamwork & Togetherness
  • GraphicLine
     
    Yes, We Have a Company Song! Have a listen. It’s called “Real Life Superheroes,” and it’s all about you. Have a listen.
    EPS
    Rectangle
    Company Store. Company Store. Wearing blue means something special to each member of our Fresenius Medical Care Family. It’s the color of our brand... Why We Wear Blue
     
    Rectangle Members of our team showing their pride
    EPS
    our people and culture | 23
  •  
    Polygon Polygon Polygon Polygon Polygon
    Polygon
    Rectangle
     
    Rectangle Rectangle 24 | Together We Lead,
  •  
    Polygon Polygon Polygon Polygon Polygon
    Polygon
    Together We Lead, Together We ACHIEVE
     
    Chapter 3 our people and culture | 25
  •  
    Rectangle It takes great leadership and great teams to accomplish great things. We do what we do for our patients, in partnersh... 26 | Together We Lead,
  • Rectangle
     
    Leading by Example Rectangle Amy Mealman, director of operations, Fresenius Kidney Care GraphicLine Amy Mealman is the director of operations for the Quad Cities, Illinois, area—and she’s also a force of nature! Throu... our people and culture | 27
  • Polygon Stronger as a Team COVID 19 hit the community of Queens, New York, hard. Queens Artificial Kidney Center (QAKC) is located in Jackson He...
     
    Rectangle
     
    Bringing positivity every day 28 | Together We Lead,
  • Polygon
     
    Rectangle Queens Artificial Kidney Center teammates GraphicLine our people and culture | 29
  •  
    Rectangle Owning the Responsibility to Improve Our commitment to safety is always a priority. So when the team at Fresenius Kidney Care Danville in Virginia found a... 30 | Together We Lead,
  • Rectangle
     
    The Three C’s Communicate Coordinate Collaborate GraphicLine our people and culture | 31
  •  
    Rectangle Rectangle
     
    Rectangle Rectangle 32 | Caring—the Core of What We Do, the Heart of Who We Are
  •  
    Rectangle
     
    Caring—the Core of What We Do, the Heart of Who We Are Chapter 4 our people and culture | 33
  • We love helping people because we care about each other. Patients. Coworkers. Community members. Strangers. It’s as s...
     
    caresfundrelief.org In October 2021, we kicked off our “Who Cares?” fundraising campaign to raise money for our CARES Fund emergency fina... Taking Care of Each Other 34 | Caring—the Core of What We Do, the Heart of Who We Are
  • GraphicLine Ongoing missile attacks forced our caregivers in Ukraine to sleep on makeshift cots in hallways and wooden pallets in... Our Brave Colleagues in Ukraine Rectangle
     
    Rectangle A Fresenius Medical Care center in Ukraine our people and culture | 35
  • Rectangle We Honor Your Commitment Kudos and thanks to all our loyal employees celebrating milestone anniversaries. Biomedical technician II John Camero...
     
    Rectangle John Cameron, biomedical technician II, Fresenius Kidney Care
     
    Small Center, Big Heart. The small center in Holland, Michigan, is home to an amazing in center team. Each Christmas they adopt a family to tr...
     
     
    Rectangle Spreading joy with gift packages Rectangle Packages of much needed supplies 36 | Caring—the Core of What We Do, the Heart of Who We Are
  • Rectangle
    Fresenius Kidney Care South Boston is all about teamwork through collaboration and support—not only for our patients,... Care, Compassion, and Camaraderie
     
    Rectangle Working together to serve
     
    Rectangle Members of the Fresenius Kidney Care South Boston team GraphicLine our people and culture | 37
  •  
     
    Doing Whatever It Takes When educator Robin Cameron could see the center she was visiting in Crawfordsville, Indiana, was extremely busy, she... Creative Thanks from Families Over the past few years, we all faced unique challenges—ones that none of us could have fully anticipated before the ...
     
     
    Rectangle Justin Z. and family Rectangle Sanaa, Ihsan, and Farah G. 38 | Caring—the Core of What We Do, the Heart of Who We Are
  •  
     
    GraphicLine Healing and Hope through Music Social worker Katherine Nance, a 15 year veteran of a center, has a reputation for stepping up in times of need, whet... Katherine Nance, facility MSW II, Fresenius Kidney Care Rectangle But sometimes, Katherine brings something extra with her to work—her harp. During the holiday season, one that is oft... Our Patient Experience Promise We promise to deliver safe, high quality, reliable, personalized care with empathy, compassion, and respect. our people and culture | 39
  •  
    Polygon Rectangle
     
    Rectangle Rectangle 40 | Together We’re a Force
  •  
    Polygon
    Together We’re a Force
     
    Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon Polygon
    Chapter 5 our people and culture | 41
  • Life is full of twists and turns. From caring for loved ones to helping strangers, it’s the little moments that somet...
     
    Before she came to the Hillsdale center in Michigan, Myria, a Certified Clinical Hemodialysis Technician, was traveli... Loving the Crazy Polygon 42 | Together We’re a Force
  • GraphicLine
     
     
    Based in Parsippany, New Jersey, Clinical Manager Barbara Miller’s work took on a deeper meaning when she learned her... Rectangle Rectangle Barbara at home When It Hits Home Barbara at work our people and culture | 43
  • Rectangle
     
    Rectangle Lorie Atkins has a “calling for caring.” In addition to being a registered nurse for Fresenius Kidney Care, she’s als... Lorie’s Story
     
    Lorie Atkins, Kidney Care Advocate, Fresenius Kidney Care 44 | Together We’re a Force
  • Anastasia’s Story Many years ago, Anastasia Erickson was in an abusive marriage. She had two children, ages two and f...
     
    Rectangle Tracey Keenan, RN, Fresenius Kidney Care Tracey’s Story Tracey Keenan, a registered nurse (RN) at the Fresenius Medical Care University Dialysis Center in Ora... After recovering, Tracey was cleared to return to work and expressed gratitude. She is thankful that she and her husb... GraphicLine our people and culture | 45
  •  
    Rectangle Susan Burkett, RN, Fresenius Kidney Care, with linemen Over the Top and Above and Beyond Susan Burkett, a Home Therapies registered nurse (RN), deserves recognition for the over the top random act of kindne...
     
    46 | Together We’re a Force
  •  
    Fresenius Kidney Care Akron East is an inner city center that is working through the pandemic together. Even when pos... Rectangle
    Rectangle
    Fresenius Kidney Care Akron East team Where Patients Are Like Family End Stage Renal Disease Network of the Ohio River Valley serves as the renal network for Ohio, Indiana, and Kentucky.... Moving to the Top of the List GraphicLine our people and culture | 47
  •  
    Polygon Rectangle
     
    Rectangle Rectangle 48 | Bettering our world, together
  •  
    Polygon
    Bettering Our World, Together
     
    Polygon Chapter 6 our people and culture | 49
  •  
    Rectangle We are far more than just employees. We are citizens of small and large communities all over the world. We are tied t... Helping Families in Need**
     
    The Plymouth team Rectangle Based in Plymouth, Massachusetts, Inpatient Services Manager Donna Lynch and her team helped families in need for Th... 50 | Bettering our world, together
  • Rectangle
     
    Great Idea, Less Waste Jessica Davis, a registered nurse (RN) with Fresenius Kidney Care in Lehigh Valley, Pennsylvan... Rectangle Jessica Davis, RN, director of operations, Inpatient Services, Fresenius Kidney Care GraphicLine our people and culture | 51
  • Polygon Polygon
     
    Rectangle The Springfield team
     
    Breaking Records, Repairing Communities According to Neil Jacobs, Ph.D., acting administrator for the National Oceani... 52 | Bettering our world, together
  • Polygon Polygon
     
    The Springfield, Massachusetts, Home Therapies team stepped up in multiple ways to help patients during the pandemic,...
    Rectangle
    Stitching Together a Community GraphicLine our people and culture | 53
  • Rectangle For one patient in Texas, a pilot program supported by the Fresenius Medical Care Foundation is scheduled to lead to ... Helping Give the Gift of Life
     
    54 | Bettering our world, together
  •  
    Rectangle Teaching kids about their powerful kidneys Rectangle Kidney Kid to the Rescue Is your kid about to down a soda? Here comes The Kidney Kid with a tall glass of water. Did they lose their soccer ba... GraphicLine our people and culture | 55
  • Rectangle Rectangle Rectangle Rectangle Rectangle Rectangle Rectangle
    Rectangle Rectangle
    Rectangle Rectangle Rectangle
  • connect.fmcna.com
    Rectangle
    Rectangle
    Rectangle
    Rectangle Thank you! We’re always looking for inspiring stories. Have one to share? Please submit it at connect.fmcna.com Rectangle
    Rectangle
    Rectangle
    Rectangle
    Rectangle
  • Rectangle Rectangle our people and culture 2020–2022 Rectangle Rectangle Rectangle Rectangle
    EPS
 
Built with in5